Content Marketing for Industrial Distributors

Content marketing is proving to be a big challenge for industrial distributors that I have talked to. The problem stems from the fact that distributors have relied heavily in the past on their principal manufacturers to provide them with marketing content and collateral. Weaning themselves from that reliance and becoming publishers of original content is not only a challenge but they just don’t have the necessary resources for content marketing.

The second part of the problem is that these companies are sales driven and marketing has never been a major part of their sales process. Sales people cold calling, setting appointments for face to face meetings and building relationships are how they have always generated new leads and increased sales. Distributors have realized that industrial buyers are no longer engaging with their sales people like they used to. They recognize the fact that they need to support their sales team with better industrial marketing with content.

Industrial distributors don’t want to become publishers of content; they want to sell more of their products. I accept that reality, the challenge lies is delivering quantifiable ROI from content marketing. (See my post, “Content Marketing: Think Like a Publisher, Act Like an Investor”)

Using content marketing for organic or natural SEO to drive qualified traffic for top of the funnel (ToFU) activities is a large part of the solution. However, it is only half the equation. Your content needs to engage with visitors, persuade them to take action now rather than later and convert them into sales qualified leads. This conversion process is far more challenging.

[Read more…]

Jumpstart Industrial Content Marketing with Application Notes

Jumpstart your industrial content marketingApplication Notes or App Notes are very effective and can help you jumpstart your industrial content marketing, especially if you are stuck because of lack of content. Application Notes are closely related to Case Studies but they are not the same.

I’ve heard some people refer to them as white papers. IMO, there’s a difference but that’s a topic for another post. My point is that these content assets are powerful tools of industrial content marketing for lead generation.

Application Notes focus on a particular process or application of a manufacturer’s product. They provide general guidance on the product’s usage under certain operating conditions. Sometimes these documents may highlight unusual or challenging applications of the part. App Notes put the spotlight on the manufacturer and are part of its marketing materials, albeit technical in nature. Here are two examples of industrial App Notes:

[Read more…]

How to Create Successful Industrial Marketing Content for TOFU

Sales funnel for industrial marketingIn case you aren’t familiar with the content marketing acronym TOFU, let me define it for you. TOFU stands for top of the funnel and relates to content that attracts qualified visitors to your industrial website or blog.

Creating effective marketing content for TOFU is proving to be a challenge for many manufacturers. That’s because these industrial companies have plenty of product datasheets, user guides and other product-centric marketing collateral but very little content that is customer-centric. Why is this important?

[Read more…]

Industrial Marketers Face ROI Challenges

Developing a good digital marketing strategy and then executing it is complex enough but measuring ROI is proving to be a bigger challenge for marketers within manufacturing and industrial companies.

Thirty-one percent of industrial marketing professionals stated that measuring ROI is the biggest challenge in their profession. That is one of the findings from IHS/GlobalSpec’s 2013 Trends in Industrial Marketing report.

Measuring ROI of industrial marketing is a challenge

[Read more…]

Industrial Marketing in the Age of the Customer

Let me give credit where credit is due, I first heard the phrase “The Age of the Customer” from Forrester Research. It has a nice ring to it and IMO, it is a true reflection of buyer behavior today.

I have also heard/read the same phenomenon referred to as the Digital Disruption. Whatever you want to call it is fine with me, but the fact is that there has been a permanent shift in how customers interact with sellers now.

This means that sellers must change and adapt to new ways of acquiring new customers and keeping the current ones. If not, a more nimble and more relevant competitor who isn’t carrying the baggage of “old ways” of marketing will win over your customers and eat into your market share quickly. That’s the fact, Jack!

[Read more…]

Industrial Marketing Can’t Succeed Without Sales

Industrial marketing and sales - mythbustersI can assure you this is not another post about sales and marketing alignment. Plenty has been written on that topic already.

I am sure you’ve read many articles about today’s industrial buyers completing most of their decision making long before they ever contact anyone in sales. Various statistics show how Sales is not involved until the final procurement stage, thus making a strong case for using content in inbound industrial marketing to bridge the gap.

I read an article where recent Forrester research found that 75% of the buying cycle is completed before sales is engaged.

[Read more…]

Industrial Content Marketing’s Impact on Customer Experience

Imrpoving customer experience with content marketingCustomer experience — the Holy Grail of customer loyalty and repeat business. Every company wants it, many talk about it but only a few get it right.

Customer experience is critical to manufacturers and industrial companies because it takes a long time and lots of hard work to find new customers from a limited pool of qualified prospects where their competitors are fishing too. You may be missing a huge opportunity if you are counting on your sales team and/or sales support people to provide “exceptional customer experience” from start to finish.

[Read more…]

Industrial Content Marketing is NOT New

Everything old is new again in industrial content marketingManufacturers and industrial companies have been using content marketing for a long time whether they know it or not. What do I mean?

Product Releases have been a staple of industrial marketing long before inbound marketing with content became so popular.

Case studies, application notes, calculators, how-to articles, white papers and frequently asked questions (FAQs) have always been a part of industrial marketing.

[Read more…]